Shipping & Returns

We do request that you allow a minimum of 24 hours for order processing before orders are scheduled for shipment. For large orders it may take longer due to allocation of the products.

Please be sure to include your email address on your order request. Once the order is scheduled for shipment we will be happy to email you the tracking information so that you can follow the status of the shipment. We also email the invoice for your records to the email address you provide.

All our packages are shipped under the FOB policy. Once the package leaves our facilities it is the responsibility of the buyer. We do work closely with the couriers on behalf of the buyer to ensure any issue that may come up is resolved for the buyer.

Any shipping charges that are applied cover the shipment of the package by the courier only. 

                                                             Return Policy

1st Alliance Communications Inc. cannot issue refunds for "non-faulty" products already purchased.  Please check to ensure that you are ordering the correct product/item!  We want you to be satisfied with your purchase. If you are not completely satisfied with any item, you may return it for "exchange or upgrade only" within 14 days of shipment.  All DOA or returned items for replacement must be in their original, unmarked, undamaged packaging with unopened manuals, and the original invoice.  Otherwise, there will be a minimum 25% re-stocking fee charged on the returned items.  No Exceptions. Please have your equipment installed by a qualified installer, if a product is returned and found to not be defective you will be billed a 15% restock charge.

Please Note: Shipping charges to the customer will not be refunded, and shipping to 1st Alliance Communications Inc is also the responsibility of the customer.

1. You must specify your RMA # on the box containing products being RETURNED for

     exchange or repair! All boxes not displaying an RMA # will be refused and you

     will be billed for all equipment not returned within the 14 day return policy.
2. We reserve the right to verify the returned product before issuing a replacement.
3. We are not responsible for any damage to the item that may occur during shipment.

FOR RMA # Please EMAIL the following information to Techsupport@1stalliancecom.com

When requesting an RMA from 1st Alliance Communications Inc. you must provide the following information:

• Customer name
• Company name
• Shipping address
• Contact phone number
• Email address
• Product name
• Product quantity
• Ordering information (order ID #, invoice ID #.)
• Serial number(s) of item(s) being returned
• Reason for RMA